Refund policy

Our Taste Trust Guarantee

We want you to be completely satisfied with your purchase. If you find that a wine does not meet your palate or expectations, we’re committed to making it right. You can return the wine for a full refund within 14 days of your purchase. Just contact us by phone at 905-468-8188 or email within this 14-day window to arrange your return.

Please note that wine is a delicate product and can be significantly affected by improper storage conditions, especially exposure to excessive heat, cold, or light. We ensure that our wines are stored in optimal conditions and shipped via trusted third-party carriers. Once you receive your wine, please store it in a cool, dark place at a stable temperature (approximately 15°C), away from direct light sources, to preserve its quality.